Shipping Policy

Shipping Policy
Thank you for choosing Poco Vape Shop. We are committed to delivering our products to you safely and swiftly through our efficient global logistics network. Please read the following shipping policy carefully before placing an order.

1. Order Processing Time
Once an order is successfully submitted and payment is verified, it typically takes 1-2 business days for our warehouse to process, pack, and dispatch the items. Orders are not processed or shipped on weekends or public holidays. During peak promotional seasons, there may be slight delays in processing; we appreciate your patience.

2. Shipping Warehouses & Estimated Delivery Times
To best serve our European customers, we operate a dual-shipping model utilizing both our local European warehouses and our central warehouse in China. Delivery times depend on the inventory location of your purchased items:

EU Local Warehouses (Located in Poland & Spain):

Coverage: Most EU countries (e.g., Germany, Poland, France, Spain, etc.).

Delivery Time: Fast shipping, estimated 2-3 business days after dispatch.

Advantage: Dispatched from within the EU. No customs clearance delays and no hidden import taxes.

China Direct Warehouse:

Coverage: Items out of stock in EU warehouses, or special/bulk B2B orders.

Delivery Time: Shipped via priority airfreight lines, estimated 8-12 business days after dispatch.

(Note: At checkout, our system will automatically match your order with the optimal warehouse based on your shipping address and real-time inventory, displaying the estimated delivery time.)

3. Cash on Delivery (COD) Terms
For the convenience of customers in select European countries, we proudly offer Cash on Delivery (COD) as a payment method. By choosing COD, you agree to the following terms:

Order Verification: Before dispatching a COD order, our customer service team may contact you via email or SMS for order confirmation. Unconfirmed orders with suspicious details may be canceled.

Be Prepared: Please ensure you have the exact cash amount or a supported payment card ready on the estimated day of delivery.

Anti-Fraud & Rejection Policy: If you maliciously refuse a COD package upon delivery without a valid reason, or provide a fake address resulting in a failed delivery, your account, phone number, and IP address will be permanently blacklisted in our system, and you will be prohibited from placing future orders with Poco Vape Shop.

4. Mandatory Age Verification Upon Delivery
As we sell e-cigarette and vape products, in strict compliance with the EU TPD and national laws:

The courier is legally obligated to verify the recipient’s age (18+ or 21+, depending on local laws) upon delivery.

The recipient MUST present a valid, government-issued photo ID to the courier.

If the recipient is underage, or fails/refuses to present a valid ID, the package will not be delivered and will be returned to our warehouse. The buyer will be held fully responsible for all shipping and return costs incurred due to failed age verification.

5. Customs, Duties, and Taxes
Shipped from EU Warehouses: Goods circulate within the EU territory. Buyers will NOT incur any additional customs duties or import taxes.

Shipped from China Warehouse: We utilize DDP (Delivered Duty Paid) dedicated vape logistics lines to minimize customs issues. However, in the rare event that local customs randomly inspect the package and levy additional import taxes on nicotine products, these charges are the sole responsibility of the buyer. Poco Vape Shop will not issue refunds for packages destroyed or returned by customs due to the buyer’s refusal to pay local duties.

6. Incorrect Address & Failed Deliveries
Please double-check your shipping address, postal code, and phone number at checkout. Poco Vape Shop is not responsible for lost packages, failed deliveries, or returned items caused by incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an address error, the buyer must pay an additional shipping fee for reshipment.

7. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing the carrier’s name and your tracking number. You can track your package’s journey in real-time by clicking the link in the email or by logging into your store account.